eg66 Privacy Policy
Your privacy matters to eg66. This Privacy Policy explains what personal data we collect from Bangladesh players, how that data is used, who we share it with, and what rights you hold over your information. Please read this document carefully before registering your eg66 account.
Privacy Highlights
The cards below summarise the most important points of this Privacy Policy. They are provided for convenience only — the full policy text in each section below governs in all cases.
We Collect Only What We Need
eg66 collects personal data necessary to operate your account, process payments, verify your identity, and comply with anti-money-laundering obligations. We do not collect data beyond what is reasonably required for these purposes.
We Do Not Sell Your Data
eg66 does not sell, rent, or trade your personal data to third parties for marketing purposes. Data shared with third parties is limited to payment processors, game providers, and fraud-prevention services — all bound by strict data protection obligations.
SSL Encryption on Every Page
All data transmitted between your device and eg66.club is encrypted using industry-standard SSL (Secure Sockets Layer) technology. This applies to login sessions, deposit flows, withdrawal requests, and all account management pages.
You Control Your Data
Registered eg66 players have the right to access their personal data, request corrections to inaccurate records, and in certain circumstances request deletion of their data. Contact eg66 support at [email protected] to exercise any of these rights.
Cookies Used for Performance
eg66.club uses cookies to maintain your login session, remember preferences, and collect anonymised analytics data that helps us improve the platform experience for Bangladesh players. Essential cookies cannot be disabled without affecting site functionality.
Data Held Only as Long as Needed
eg66 retains personal data for as long as your account is active and for a defined period after closure, in line with our legal and regulatory obligations. Data that is no longer required is securely deleted or anonymised.
Data We Collect
eg66 collects personal data from players at various stages of the account lifecycle — during registration, during identity verification, during financial transactions, and during ongoing use of the platform. The categories of data we collect and the circumstances in which we collect them are described below.
1.1 Data You Provide Directly
When you register an account on eg66, you provide us with information that we use to create and manage your account. This includes:
- Full legal name
- Date of birth (used to verify the 18+ age requirement)
- Email address
- Mobile phone number
- Residential address
- Username and password (password is stored in h ashed form and never stored in plain text)
- Identity documents submitted for KYC verification, such as a National Identity Card (NID) or passport
- Payment method details, including bKash or Nagad mobile wallet numbers, bank account references, or card details (stored only in tokenised form)
1.2 Data Collected Automatically
When you access eg66.club, certain technical data is collected automatically by our systems. This data is used to maintain platform security, prevent fraud, and improve the player experience. Automatically collected data includes:
- IP address and approximate geolocation derived from it
- Device type, operating system, and browser version
- Pages visited, time spent on each page, and navigation paths through the site
- Session timestamps (login time, logout time, session duration)
- Game activity logs, including game titles played, wager amounts, and outcomes
- Referral source (how you arrived at eg66.club)
1.3 Data From Third Parties
eg66 may receive personal data about you from trusted third-party sources in limited circumstances. These include:
- Payment processors (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, Mastercard) — who share transaction confirmation data and, where required, identity verification results
- Fraud detection and anti-money-laundering (AML) screening services — who may flag accounts or transactions for review based on risk signals
- Game software providers (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi) — who share game session data and, in some cases, responsible gaming interaction data
Note on sensitive data: eg66 does not intentionally collect special categories of sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health data. If such information is inadvertently included in a document you submit for KYC purposes, it will not be processed or stored beyond what is necessary to complete the verification.
1.4 Summary of Data Categories
| Data Category | Examples | Collection Point |
|---|---|---|
| Identity Data | Full name, date of birth, NID / passport | Registration & KYC |
| Contact Data | Email address, mobile number, address | Registration |
| Financial Data | Payment method references, deposit & withdrawal history | Deposit / withdrawal flows |
| Technical Data | IP address, device type, browser, session logs | Automatic — every visit |
| Usage Data | Pages visited, games played, wager amounts | Automatic — every session |
| Communications Data | Support chat transcripts, email correspondence | Customer support interactions |
How We Use Your Data
eg66 uses the personal data we collect only for clearly defined, lawful purposes. We do not use your data in ways that are incompatible with the reason it was originally collected. The primary purposes for which eg66 processes personal data are set out below.
2.1 Account Management
We use your registration data to create and maintain your eg66 account, verify your identity and age, manage your login sessions, and communicate important account-related information such as deposit confirmations, withdrawal notifications, and security alerts.
2.2 Payment Processing
Financial data — including payment method references and transaction amounts in Bangladeshi Taka (৳) — is used to process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, bank transfer, Visa, and Mastercard. We share the minimum necessary financial data with our payment processing partners to complete each transaction.
2.3 Fraud Prevention and AML Compliance
eg66 is committed to maintaining a safe and fair platform. We use technical data, financial data, and identity data to detect and prevent fraudulent activity, money laundering, and other forms of platform abuse. This includes automated screening of transactions and, where warranted, manual review by our compliance team.
2.4 Responsible Gaming
Usage data, including game activity logs and session data, is monitored to identify patterns that may indicate problem gambling behaviour. Where such patterns are detected, eg66 may contact the player with information about responsible gaming tools — including deposit limits, session time limits, cool-off periods, and self-exclusion — available on the eg66 Responsible Gaming page.
2.5 Platform Improvement and Analytics
Anonymised and aggregated technical and usage data is used to analyse platform performance, identify and resolve technical issues, and improve the player experience for Bangladesh users. This analytics processing does not involve identifying individual players from anonymised datasets.
2.6 Marketing Communications
Where you have opted in to receive marketing communications from eg66, we may use your contact data to send promotional emails or SMS messages about bonuses, seasonal offers, and new game releases. You may opt out of marketing communications at any time by contacting eg66 support or by following the unsubscribe instructions included in any marketing message. Opting out of marketing does not affect essential account communications.
Data Sharing & Third Parties
eg66 does not sell, rent, or trade your personal data. We share personal data with third parties only where it is necessary to deliver the platform services, comply with legal obligations, or protect the security and integrity of the platform. All third parties with whom we share data are required to process it in accordance with strict data protection standards.
4.1 Categories of Third-Party Recipients
- Payment Service Providers — bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard receive the minimum financial and identity data required to authorise and complete your deposit and withdrawal transactions.
- Game Software Providers — Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive a pseudonymous player identifier and game session data to operate the games you play. They do not receive your full name, contact details, or payment information.
- Fraud Prevention and AML Services — Specialist third-party compliance services may receive identity and transaction data to perform automated risk screening. These services act as data processors on our behalf and are bound by confidentiality obligations.
- IT Infrastructure Providers — Cloud hosting and content delivery providers who host or transmit eg66.club data are subject to strict data processing agreements. They may process data as part of infrastructure operations but are prohibited from accessing it for their own purposes.
- Legal and Regulatory Authorities — eg66 may disclose personal data to law enforcement agencies, financial regulators, or other public authorities where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of eg66, its players, or the public.
No data sales, ever. eg66 has never sold player personal data to a third party and has no intention of doing so. If this policy changes materially in the future, we will notify active players directly via email before any such change takes effect.
Data Retention
eg66 retains personal data only for as long as is necessary for the purposes set out in this Privacy Policy and to meet our legal, regulatory, and business obligations. The retention periods we apply to the main categories of personal data are summarised in the table below.
| Data Category | Retention Period | Reason |
|---|---|---|
| Identity & KYC Documents | Duration of account + 5 years after closure | AML / regulatory compliance |
| Financial Transaction Records | Duration of account + 5 years after closure | Financial audit trail, AML compliance |
| Account & Login Data | Duration of account + 2 years after closure | Account management, fraud investigation |
| Game Session Logs | Duration of account + 2 years after closure | Dispute resolution, responsible gaming monitoring |
| Support Communications | 3 years from the date of each interaction | Quality assurance, dispute resolution |
| Analytics Data (anonymised) | Up to 26 months on a rolling basis | Platform improvement |
Upon expiry of the applicable retention period, personal data is either securely deleted from our systems or anonymised such that it can no longer be linked to an individual player. Where anonymisation is used rather than deletion, the resulting anonymised dataset may be retained for statistical or analytical purposes without further time restriction.
5.1 Early Deletion Requests
Players may request deletion of their personal data before the standard retention period expires. eg66 will process such requests where there is no overriding legal obligation to retain the data. Where a legal obligation requires us to retain specific records — such as AML transaction records — we will inform the player of this requirement and retain only the minimum data necessary to fulfil it.
Data Security
eg66 takes the security of your personal data seriously. We implement a range of technical and organisational measures designed to protect your data against unauthorised access, accidental loss, destruction, or disclosure. These measures are reviewed regularly and updated in line with evolving industry best practices.
6.1 Technical Security Measures
- All data in transit between your device and eg66.club is encrypted using TLS (Transport Layer Security), the current industry standard for SSL-encrypted web connections.
- Passwords are stored using one-way cryptographic hashing; eg66 staff cannot view your password in plain text under any circumstances.
- Payment card data is tokenised by our payment partners and is never stored in full on eg66 servers.
- Access to production systems and databases containing personal data is restricted to authorised personnel only and is protected by multi-factor authentication.
- Automated monitoring systems alert the security team to anomalous login patterns, unusual transaction volumes, and other potential indicators of a security incident.
6.2 Organisational Security Measures
- eg66 staff with access to personal data receive data protection training and are bound by confidentiality obligations.
- Third-party service providers with access to personal data are vetted for their security practices and are contractually required to maintain appropriate data protection standards.
- Internal access to player data is governed by a least-privilege principle — staff access only the data required to perform their specific role.
6.3 Data Breach Response
In the event of a personal data breach that is likely to result in a risk to the rights and freedoms of affected players, eg66 will take immediate steps to contain the breach, assess the risk, and notify affected players without undue delay. Players will be provided with clear information about the nature of the breach, the data affected, and the steps they should take to protect themselves.
Your role in security: eg66's security measures are most effective when combined with good account hygiene on your part. Use a strong, unique password for your eg66 account, do not share your login credentials with anyone, and contact [email protected] immediately if you suspect that your account has been compromised.
Your Privacy Rights
As a player on the eg66 Platform, you have a number of rights in relation to your personal data. eg66 is committed to honouring these rights in a timely and transparent manner. To exercise any of the rights described below, please contact our support team via live chat or email at [email protected].
Right of Access
You have the right to request a copy of the personal data eg66 holds about you. We will provide this within a reasonable timeframe following identity verification.
Right to Rectification
If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated without undue delay.
Right to Erasure
In certain circumstances, you may request that eg66 delete your personal data. This right is subject to overriding legal retention obligations such as AML record-keeping requirements.
Right to Restrict Processing
You may request that eg66 restrict the processing of your personal data in specific circumstances, such as while a rectification request is being resolved.
Right to Object
You have the right to object to processing carried out on the basis of our legitimate interests, including direct marketing. Where you object to marketing, we will cease processing your data for that purpose immediately.
Right to Data Portability
Where processing is based on your consent and is carried out by automated means, you may request that eg66 provide your personal data in a structured, commonly used, machine-readable format.
eg66 will respond to all valid data rights requests within 30 days. If a request is complex or if we receive a high volume of requests, this period may be extended by a further 60 days, in which case we will notify you of the extension and the reason for it. eg66 will not charge a fee for processing data rights requests unless a request is manifestly unfounded or excessive.
Policy Updates & Contact
eg66 reviews this Privacy Policy periodically and will publish an updated version on this page whenever a material change is made. The effective date at the top of this page will be updated to reflect the date of the most recent revision. Where a change significantly affects the way we process your personal data, we will notify active players via email before the change takes effect, giving you an opportunity to review the updated policy and, if you do not accept it, to close your account before the new terms apply.
8.1 Minor Updates
Minor clarifications, corrections of typographical errors, or updates that do not materially change the substance of how eg66 processes personal data may be made without advance notice. Players are encouraged to review this page periodically to stay informed of the current version.
8.2 Continued Use Constitutes Acceptance
Your continued use of the eg66 platform following the publication of a revised Privacy Policy constitutes your acknowledgement of the updated terms. If you do not agree with a revised version of this policy, you should cease using eg66 and contact [email protected] to request account closure.
8.3 Contact for Privacy Matters
All privacy-related enquiries — including data access requests, erasure requests, objections to processing, and questions about this Privacy Policy — should be directed to the eg66 support team. Our team is available 24 hours a day, 7 days a week via live chat on eg66.club, and by email at the address below.
Privacy contact: For all data protection matters, write to us at [email protected]. Please include "Privacy Request" in your subject line and provide enough information for us to verify your identity before processing your request. We aim to acknowledge all privacy enquiries within one business day (Bangladesh Standard Time, UTC+6).
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