Responsible Gaming at eg66
eg66 believes that gambling should always be an enjoyable form of entertainment — never a source of financial stress or personal harm. This page explains the tools, controls, and support resources available to every registered player in Bangladesh who wants to stay in control of their gambling activity.
Our Commitment to Safe Play
At eg66, responsible gaming is not an afterthought — it is a core part of how we build and operate the platform. We are aware that for a small number of players, gambling can move from a recreational activity to a behaviour that causes harm. Our commitment is to provide every Bangladesh player with the information, tools, and support they need to make informed decisions about their gambling.
eg66's responsible gaming programme covers four broad areas: prevention (ensuring players understand the risks before they start), player-controlled limits (giving players direct control over their spending and play time), early intervention (monitoring for patterns that suggest a player may be struggling), and support (making it easy to access help when it is needed).
We take our responsibilities seriously. Any player who contacts eg66 with concerns about their gambling will be treated with respect, sensitivity, and complete confidentiality. Our support team is available 24 hours a day, seven days a week, including on Bangladeshi public holidays.
Deposit Limits
Set daily, weekly, or monthly deposit caps on your eg66 account to keep your spending within a comfortable budget. Limits take effect immediately when reduced and after a cooling-off period when increased.
Session Time Limits
Define how long you can remain logged in during a single session. Once the limit is reached, eg66 will automatically end your session and display a responsible gaming reminder before you can log in again.
Cool-Off Period
Take a short break from gambling without permanently closing your account. Cool-off periods range from 24 hours to 6 weeks. During a cool-off, you cannot log in, deposit, or place bets on eg66.
Self-Exclusion
If you need a longer break, self-exclusion closes your eg66 account for a minimum of 6 months or permanently. Contact our support team to activate self-exclusion — it cannot be reversed during the chosen period.
Reality Checks
Opt in to receive on-screen notifications at regular intervals — every 30, 60, or 90 minutes — reminding you how long you have been playing and how much you have spent in the current session.
Loss Limits
Set a maximum loss threshold for any rolling 24-hour, 7-day, or 30-day period. Once your net loss reaches the threshold, your eg66 account will be locked from further play until the period resets.
Age Restriction & Verification
Adults only
eg66 strictly enforces an 18-years-and-above age policy across all products — casino games, live casino, slots, sports betting, and all other gambling features on the platform. Persons under the age of 18 are not permitted to register an account, deposit funds, or participate in any gambling activity on eg66.club.
During the account registration process, all applicants are required to confirm their age. eg66 carries out Know Your Customer (KYC) verification checks on all accounts before a first withdrawal is processed. KYC verification requires players to submit a valid government-issued photo ID — such as a Bangladesh National Identity Card (NID) or a valid passport — along with proof of address. If a player's submitted documents indicate they are under 18, the account is immediately suspended and any deposited funds are returned.
eg66 also monitors account activity for behavioural indicators that may suggest underage use, and any account flagged for review will be subject to enhanced verification before it is permitted to continue using the platform.
Parents and guardians: If you share a device with a minor, please ensure your eg66 account is password-protected and that you log out fully after each session. Consider using parental control software to block access to gambling websites on shared devices. eg66 is not responsible for unauthorised use of a registered adult account by a minor, but we will act promptly if such use is reported to us.
Player Protection Tools
eg66 provides a suite of player-controlled account tools designed to give you direct, immediate control over how you gamble on the platform. These tools are available to every registered account holder in Bangladesh at no charge and can be activated at any time through your account settings or by contacting eg66 support.
How to Access Your Account Controls
- Log in to your eg66 account and navigate to the Account Settings section.
- Select the Responsible Gaming tab to view all available controls.
- Choose the tool you wish to activate and follow the on-screen instructions.
- Alternatively, contact the eg66 support team via live chat — available 24/7 — and a member of staff will apply the control to your account on your behalf.
Deposit Limit Details
Deposit limits can be set at three intervals: daily (rolling 24-hour period), weekly (rolling 7-day period), and monthly (rolling 30-day period). When you reduce an existing limit, the new lower limit takes effect immediately. When you request an increase to an existing limit, a 7-day cooling-off period is applied before the increase activates — this cooling-off period is mandatory and cannot be waived, giving you time to reconsider the decision.
Session Time Limit Details
A session time limit defines the maximum consecutive time you can remain logged in to your eg66 account. Limits can be set from 30 minutes to 8 hours. You will receive an on-screen notification 10 minutes before your session limit is reached. When the limit expires, your session ends automatically. To start a new session, you must log in again, at which point a responsible gaming reminder will be displayed.
Reality Check Notifications
Reality check notifications are pop-up messages that appear on screen at intervals you define (every 30, 60, or 90 minutes). Each notification shows your current session duration and your net wagering position for the session. You can choose to continue your session or end it from within the notification. Reality checks are on by default for all new eg66 accounts and can only be disabled after explicitly opting out in account settings.
Important: All responsible gaming tool settings are applied at the account level and persist across devices. If you set a deposit limit on your mobile device, that same limit applies when you log in from a desktop browser. Your settings are always in sync.
Self-Exclusion at eg66
Self-exclusion is the strongest account control available on eg66. When you self-exclude, your account is fully locked — you cannot log in, deposit, place bets, or access any gambling features for the duration of the exclusion period. Self-exclusion is the right choice if you feel that shorter cool-off periods or deposit limits are no longer sufficient to keep your gambling under control.
Available Self-Exclusion Periods
- 6 months
- 1 year
- 2 years
- 5 years
- Permanent exclusion (indefinite — requires a separate request to lift after a minimum of 5 years)
How to Request Self-Exclusion
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1
Contact eg66 Support
Reach the eg66 support team via live chat on eg66.club or by emailing [email protected]. State clearly that you wish to self-exclude and specify your preferred exclusion period.
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2
Identity Verification
The support agent will verify your identity against your registered account details. This step ensures no one can accidentally or maliciously self-exclude another player's account.
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3
Exclusion Activated
Once verified, your self-exclusion is applied immediately. Your account is locked, all active sessions are terminated, and a confirmation email is sent to your registered address.
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4
Pending Balance Returned
Any withdrawable balance remaining in your account at the time of self-exclusion will be returned to your nominated payment method (bKash, Nagad, Rocket, bank account) within 3 to 5 business days.
Self-exclusion is irreversible during the chosen period. eg66 cannot reinstate a self-excluded account before the exclusion period expires, regardless of the reason given. If you select permanent exclusion, reinstatement requires a formal written request and a minimum waiting period of 5 years from the exclusion date.
Recognising Problem Gambling
Problem gambling can develop gradually and is not always easy to recognise in yourself. The following warning signs are commonly associated with gambling that has moved beyond healthy recreation. If you recognise several of these patterns in your own behaviour, it may be time to use one of eg66's protection tools or to seek external support.
Gambling with money that is intended for essential expenses such as rent, food, or bills.
Feeling a persistent urge to increase the size of your bets in order to get the same level of excitement.
Chasing losses — continuing to gamble after a losing session in an attempt to win the money back.
Feeling restless, irritable, or anxious when you try to reduce or stop gambling.
Gambling as a way to escape problems, stress, loneliness, or difficult emotions rather than for entertainment.
Lying to family members, friends, or colleagues about the amount of time or money spent on gambling.
Borrowing money, selling possessions, or taking on debt specifically to fund gambling activity.
Neglecting work, studies, family responsibilities, or personal health due to time spent gambling.
Making repeated unsuccessful attempts to cut down, control, or stop gambling on your own.
Self-assessment: If you are unsure whether your gambling is becoming a problem, an honest self-assessment is a good starting point. Ask yourself: Is gambling affecting my finances, my relationships, or my wellbeing? If the answer to any part of that question is yes, reaching out to eg66 support or an external counselling service is the right next step — and it takes courage to do so.
Getting Help & Support
You do not have to deal with a gambling problem alone. eg66 encourages any player who is concerned about their gambling behaviour — or that of someone they care about — to seek support promptly. The earlier a problem is addressed, the easier it is to manage.
eg66's own support team is your first point of contact. We can activate any account control on your behalf, answer questions about responsible gaming options, and refer you to external counselling resources where appropriate. All conversations with eg66 support about responsible gaming concerns are treated as strictly confidential.
For players in Bangladesh, speaking to a trusted family member, friend, or community leader can also be an important first step. Many people find that sharing their concerns with someone they trust makes it easier to take the practical steps needed to regain control.
eg66 Live Support
Our support team is available 24/7 via live chat on eg66.club. For responsible gaming requests, start a chat and type "responsible gaming" — you will be connected to a trained agent immediately.
Email Support
Prefer to write? Send your responsible gaming enquiry to our dedicated support address. Include your registered username and a description of your concern. We aim to respond within one business day (Bangladesh Standard Time, UTC+6).
[email protected]Talk to Someone You Trust
A conversation with a trusted family member or friend about your gambling can be the most important step you take. eg66 encourages open dialogue about gambling habits within families and communities in Bangladesh.
Tips for Safer Gambling
For the majority of players, gambling at eg66 is a form of entertainment enjoyed responsibly. The following practical tips are designed to help you keep it that way — whether you are new to online gambling or a long-standing eg66 player.
Set a Budget Before You Start
Decide how much money you are comfortable spending before you log in to eg66. Think of this amount as the cost of entertainment — like the price of a cinema ticket or a meal out — and accept that it may not come back. Use eg66's deposit limit tool to enforce your budget automatically so that you cannot exceed it in a moment of impulse.
Treat Gambling as Entertainment, Not Income
Gambling outcomes are determined by random number generators and statistical probability. No strategy, betting system, or streak guarantees a profit over time. eg66 games are designed to provide entertainment value; they should never be relied upon as a source of regular income or as a way to solve financial problems.
Take Regular Breaks
Long, uninterrupted gambling sessions can impair your judgement and lead to decisions you would not make with a clear head. Step away from the screen at regular intervals — even a 10-minute break can help reset your perspective. Use eg66's session time limit and reality check tools to prompt these breaks automatically.
Never Gamble Under the Influence
Alcohol, medication, or extreme emotional states such as anger, grief, or elation can significantly affect your decision-making during gambling. eg66 recommends that players only gamble when they are in a calm, clear-headed state and are able to make fully considered decisions.
Balance Gambling with Other Activities
A healthy relationship with gambling includes a life that is full of other interests, relationships, and activities. If you find that gambling is crowding out other parts of your life — social time, hobbies, exercise, family — this is a signal worth paying attention to.
Monitor Your Account History Regularly
eg66 provides a full transaction and betting history within your account. Reviewing this history periodically gives you an accurate, objective picture of your gambling activity — far more accurate than memory alone. If the numbers surprise you, consider whether a deposit limit or cool-off period would be helpful.
Contact eg66 Support
If you have read this page and feel that you — or someone you know — may need help with their gambling, please reach out to eg66 without delay. There is no minimum threshold of severity required to contact us; if something feels wrong, that is enough reason to get in touch.
Our responsible gaming team can take any of the following actions on your behalf, immediately and without judgement:
- Activate a deposit limit, loss limit, or session time limit on your account
- Apply a cool-off period of any duration from 24 hours to 6 weeks
- Process a self-exclusion request for any period from 6 months to permanent
- Arrange the return of any withdrawable balance on a self-excluded account
- Provide information about external support organisations available to players in Bangladesh
All responsible gaming requests submitted by email should be sent to [email protected] with the subject line "Responsible Gaming Request". Include your registered eg66 username and a brief description of what you need. For urgent situations, live chat on eg66.club is the fastest route to a support agent.
Remember: eg66 is an entertainment platform. Play within your means, use the tools available to stay in control, and never hesitate to ask for help. Gambling should add enjoyment to your life — not take away from it. For players aged 18 and above only.
Play Smart at eg66
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